"As heartbase's Director of Clinical Application Training & Support Services, it is my goal to ensure that our clients have a thorough understanding of not just the heartbase software, but the ever changing landscape of registry requirements and best practices as well. I am a Registered Nurse with 25 years of experience, and have been helping heartbase clients since 2000.
Our US-Based Support staff is accessible by phone or via email, and takes great pride in providing timely and effective solutions to client requests. From assistance during a rapidly approaching data deadline, to educational sessions or customization, our support staff will be at your side every step of the way.
In order to best equip your team with the resources that they need, we have created an extensive library of training videos and reference documents, as well as a monthly newsletter and frequent communication on important items, all included free of charge with your heartbase license.
Users will also have access to the full curriculum of heartbase user classes and educational webinars. These complimentary sessions, are offered every month to ensure that your team is provided with the hands-on service to ensure their excellence with the hbCOR software.
While we hope that your team will find these training resources to be useful tools, they are never meant to replace the help that myself, or the other heartbase support staff can provide. Please reach out to us if there's anything you need - we look forward to working with you!"
- Carmen Ernst RN, BSN | Clinical Application Training & Support Specialist
For over 25 years, heartbase has provided inventive cardiac database and reporting solutions to hospitals throughout the United States. We strive to perpetually develop our platform in innovative and forward-thinking ways to improve how hospitals collect, store, and utilize their valuable clinical data. Through our clinician focused design, our extensive registry expertise, our emphasis on maximizing interoperability, and commitment to unparalleled client support, heartbase is positioned to not merely respond to industry changes, but to actively drive the standards of the future. We would be honored to work with your facility.
Project Status Calls & Onsite/Virtual Visits
Once implementation is completed, the heartbase team will continue to meet with your team on a quarterly or bi-annual basis to ensure your needs are met and you are alert to any upcoming developments.is area
Monthly Training & hbKnowledgebase
Beyond calling in for support and training, users can access monthly training sessions covering a variety of topics. Webinars are recorded and available to view at a later date through our interactive hbKnowledgbase
Data Abstraction & Auditing
Heartbase has a partnership with Cardiac Registry Support, LLC (CRS) to provide professional and accurate data abstraction, entry, and submission services supporting registries which include ACC-NCDR, AHA GWTG, Core Measures, STS, The Joint Commission, VQI, & more.
100% Vendor Supported Software
The heartbase application is 100% vendor-supported, freeing up valuable FTE resources from your IT department. Our team will work with yours to maximize interoperability between hospital systems, streamlining data collection, and improving efficiency.
"I’m a huge Chicago Cubs fan and I look at our support team like a championship baseball team, each member of the team plays their role and contributes to the team’s overall success. I’ve been with heartbase for 17 years and in that time, I’ve watched our team grow and add new superstars who have brought their individual talents and ideas to help continue our winning ways."
- Noel Nicoletti, Director of Customer Support
Nicholas Gawrit - MBA, Founder & President
Nicholas Gawrit started heartbase with the goal of providing innovative and clinically intuitive data collection solutions for hospital systems nationwide.
Carmen Ernst - RN, BSN, Clinical Application Training & Support Specialist
Carmen has been working with cardiac registry data for over 25 years. With a strong clinical background as an RN, she can provide.
David Baxter - Lead Developer
David is dedicated to delivering creative solutions that continually provide clinicians with functionality unavailable from any other system. As our resident beer-brewer, David HOPS to work with your team soon!
Noel Nicoletti - Director of Support
Noel has been with heartbase for over 15 years, and utilizes his wealth of industry experience to prepare your team for the nuanced challenges that each registry presents.
Michael Lizer- Director of Project Management
Michael will work with your team to understand the unique needs of your facility, and design a project plan best suited to achieve those goals. Michael is a certified Sommelier, and issues a wine recommendation in our monthly newsletter.
Mike Homuth- Director of IT
Mike has over 15 years of experience working with hospital IT departments to maximize interoperability between hospital systems, and create secure database implementation and maintenance protocols.
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